Returns and Refunds Policy
At Molly Home Decor, we understand that your satisfaction is paramount. This Return and Refund Policy outlines the guidelines for returning items and seeking refunds. We aim to ensure a seamless experience for you, even in case you change your mind.
Return Policy:
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Eligibility: We accept returns within 30 days of your item’s delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
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Initiating a Return: If you wish to return an item, please contact our customer service team within the 30-day window. They will guide you through the process and provide you with the necessary details for returning the item.
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Return Shipping: The cost of return shipping will be your responsibility. We recommend using a trackable shipping method to ensure the safe arrival of the item back to us.
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Inspection and Approval: Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria. If approved, we will initiate the refund process.
- For the peak year-end holidays from October 31 to December 31, the refund time will increase to 40 days.
Refund Policy:
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Refund Processing: Once your returned item has been received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 business days.
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Refund Method: The refund will be credited to your original payment method. Please note that it might take a few additional business days for the refunded amount to reflect in your account, depending on your payment provider.
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Non-Refundable Items: Certain items are exempt from being returned and refunded, such as gift cards and downloadable products.
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within 7 days of receiving the item. We will guide you through the necessary steps to resolve the issue promptly, which may include a replacement or refund, depending on your preference and product availability.
Lost Orders:
In the unfortunate event that an order goes missing during the shipping process, rest assured that we will promptly send you a replacement order without any additional cost on your part. We understand the inconvenience caused and strive to rectify the situation efficiently. To determine whether an order is lost during transit or delivery, we employ the following criteria:
Tracking Status: Should the tracking information display no updates or indicate that the package has been stagnant at a particular location for an extended period beyond the estimated delivery time, we consider it a lost order.
Delivery Timeframe: If the package fails to reach its destination within a reasonable timeframe, taking into account the shipping method and the intended location, we will initiate the necessary steps to replace the lost order.
In the event of a lost order, we kindly request you to reach out to our dedicated customer support team. Rest assured that our team will diligently work towards resolving the issue and ensuring that you receive your replacement order promptly.
Exchange Policy:
At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, we recommend returning the original item and placing a new order for the desired item.
We’re here to assist you through the return and refund process. If you have any questions or concerns, please don’t hesitate to reach out to our dedicated customer service team.
Remember, these policy statements are meant to be adaptable to your specific needs. Feel free to tailor the content to match your store’s practices and policies accurately.
Do you accept returns from the United States?
Yes, I accept returns
How can customers return your products?
In store
By mail
How will customers get the return label?
For defective products
Download/print
2. For customer remorse
In the box
How many days do customers have to return a product?
30 Days
How can customer return products condition that allow?
New
What is the restocking fee?
No restocking fee
How much will customers pay for return shipping?
For defective products
No cost
* How do return your item(s)?
Step 1: How to return?
– Returns must be shipped back to us within 30 days from the date your package is delivered.
– To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, that is unworn, not-used, and has not been washed or damaged in any other way. All original sewn in or hang tags must still be intact.
– To complete your return, we require a receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item(s).
– Package Return Address: Please return the item to the sender’s address printed on the package label.
Step 2: Our check processing.
– Once we received your return item(s), we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund as quickly as possible. The check processing will takes a time to compare and to discuss with our partner.
Then your refund will be processed. It takes up 3-5 business days to process once we have issued them.
– If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted.
– Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].